Shipping Information
Pick-up Options
Want to save the shipping charges? You can pick-up
your order at our Vancouver store locations during store hours. For in
store pick up we will send you an e-mail when your order is ready for pick-up
- UBC Bookstore Vancouver Campus. For UBC
Bookstore Okanagan Campus pickup, please allow for 3 business days after e-mail
notification to allow time for your order to be transferred from Vancouver.
Please bring identification, and a copy of
your order confirmation e-mail as proof of purchase.
UBC Bookstore
(Vancouver campus store)
UBC Bookstore
(Okanagan* campus store)
Okanagan*
Note
that specialty/sales items purchased for pickup at the Okanagan store may be
delayed while the merchandise is being transferred from our Vancouver store.
Please allow about 3 days after receipt of the shipment/pickup e-mail for your
order to be available for pickup.
Shipping Costs
| Hold for pickup at UBC bookstore locations |
Free of
Charge |
|
| Lower Mainland and
other British Columbia Addresses- starting at |
$10.00
CDN |
3 Business
Days |
| Alberta
Addresses - starting at |
$15.00
CDN) |
3-5
Business Days |
| Eastern
Canadian Addresses - starting at |
$25.00
CDN
up to 1.5 kilograms |
3-5
Business Days |
| United
States Addresses - starting at $25 |
$25.00
CDN
up to 1.5 kilograms |
3-5
Business Days |
| International Addresses- starting at
$25 |
*Based
on package weight |
5-7
Business Days |
*Shipping rates and fees vary from country to
country. Custom fees, and import duties on orders are the sole responsibility of the
recipient. Please note that shipping windows are estimates and delivery dates cannot be
guaranteed.
Returns
Textbooks: There are extended
deadlines for textbook and other course materials returns in September and January.
These returns must be accompanied by a sales receipt and be in original
Holiday return policy: We offer extended return periods for product purchased
during the Christmas season. We will not refund
course materials, snacks, sale items and seasonal items.