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Shipping Information
Pick-up Options
Want to save the shipping charges? You can pick-up your order at our Vancouver store locations from 10:00am to 5:00pm at our UBC Bookstore Vancouver location only. For in store pick up we will send you an e-mail when your order is ready. For UBC Bookstore Okanagan Campus pickup, please allow for 3 business days after e-mail notification to allow time for your order to be transferred from Vancouver.
Please bring identification, and a copy of your order confirmation e-mail as proof of purchase.
Pick-up locations
Okanagan*
Note that specialty/sales items purchased for pickup at the Okanagan store may be delayed while the merchandise is being transferred from our Vancouver store. Please allow about 3 days after receipt of the shipment/pickup e-mail for your order to be available for pickup.Shipping Costs
| Location | Cost | Time |
| Hold for pickup at UBC Bookstore locations | Free of Charge | |
| Lower Mainland and other British Columbia Addresses- starting at | $10 CDN | 3 Business Days |
| Alberta Addresses - starting at | $15 CDN | 3-5 Business Days |
| Eastern Canadian Addresses - starting at | $25 CDN | 3-5 Business Days |
| United States Addresses - starting at $25 | $25.00 CDN up to 1.5 kilograms | 3-5 Business Days |
| International Addresses- starting at $25 | *Based on package weight | 5-7 Business Days |
Returns
Textbooks: There are extended deadlines for textbook and other course materials returns in September and January. These returns must be accompanied by a sales receipt and be in original condition.
Holiday return policy: We offer extended return periods for product purchased during the Christmas season. We do not offer refunds on course materials, snacks, sale items and seasonal items.