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On-Line Store merchandise is returnable for refund within 14 days of shipping date, accompanied by your Order Number and contact information and in resaleable condition. Exceptions: Special Orders and sale items.
In your return shipment, please include:
Item(s) being returned
Your receipt or a printout of your Order Record
Original packaging, if possible
Reason for return
Please ship to:
On-Line Store Refunds
UBC Bookstore
6200 University Blvd.
Vancouver, B.C. V6T 1Z4
You will be notified by e-mail of your refund once we have received and processed the returned item (usually within 7 to 14 days of receiving).
In-Store Refunds
You can save the shipping costs by returning your item in person to the UBC Bookstore.
Hours & Location
Exchanges
Please return the original item first and then re-order the correct one.
Damaged Goods
Did your order arrive damaged? Please return it upon receipt to the above address.
Wrong Item Shipped, Defective Merchandise, Missing Parts?
We will be glad to refund original shipping charges for items being returned due to our error.
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